4000 390 358
Founded in 1992, dedicated in European after-sales services for 30 years
Top 1 after-sales service providers in Germany, and among the top 3 in Europe
Designated after-sales service partner of ALDI, LIDL, Mediamarkt, and other large supermarkets
ADVANTAGE
Advantages
MAJOR SERVICES
Major Services
Scenario: For customer returns and Amazon products removal
Coverage: Applicable for single and bulk parcels. Discounts available for large quantities
Efficiency: Depends on the arrival time of the returns
Scenario: Products with defects or missing parts and damaged products
Requirements: Accessories, manuals, SOP, BOOM and other necessary information
Efficiency: Depends on the arrival time of the product and spare parts
Sorting and Labeling
Renovation and Repair
SERVICE PROCEDURE
Service Procedure
Provide sample and product information
Sign agreement
Send products and spare parts
Test and define the problem
Repair and refurbish
Delivery refurbished product
Note: Product information includes specifications, user manuals, test procedures and requirements, videos of unpacking, testing, refurbishment, repair, packaging, etc.
COOPERATION BRANDS
Cooperation Brands
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Q：Do products need after-sales guarantee for Europe market?
Q：Does it applicable for bulk product been removed by Amazon?
Q：Can the refurbished product be send back to the seller after refurbishment and repair?
A：According to reports, the European Commission urges member states to legislate to introduce a "repairability" rating mechanism for consumer electronics products, and force manufacturers to open "repair rights" to consumers, allowing and helping users to repair by themselves or third-party providers. In other words, "repair rights" of products will become another mandatory regulatory requirement in the EU after the Extended Producer Responsibility(EPR) and European Authorised Representative.
A：Yes.
A：Yes.
QUESTIONS
Frequently Asked Questions
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Office Address
About Us
Hotline
4000-390-358
About Pangoo teknihall
About Pangoo teknihall Group
German Subsidiary
Belgian Subsidiary
Poland Subsidiary
News&Media
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China HQ：228, Bld 9, Pangoo cross-border e-commerce cluster, Baoan, Shenzhen
German Subsidiary：Levi-Strauss-Allee , 63150, Heusenstamm, Germany
Belgium Sudsidiary：Brusselstraat 2321, Meer, Belgium
Poland Subsidiary：Gate 62/63, Graniczna 8C, 54-610, Wrocław, Poland
Links: Pangoo Group、Window of China、Shenzhen Cross-border E-commerce Association、Shenzhen E-commerce Association
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