海外售后 | 盘古德豪teknihall30年欧洲售后服务专家 - teknihall德豪—

4000 390 358

teknihall

European Native Language Call Centre Services

64条 ISDN热线

200名电话客服人员

35个呼叫中心代理工作室

全年接听量18万通接听率达98%

28种欧洲母语工作语言

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NECESSITY

Why Do You Need Call Center Services?

Reduce product returns

Reassure customers

Reliable with fast response

Brand Enhancement

European native language answering

Easily solve the problems of language, time difference, communication style, etc

70% of customer complaints can be remedied by telephone communication and reassurance

Available 365 days a year, missed calls are called back within 24 hours

Quickly solve customer doubts and provide trouble shooting ,replacement, refurbishment and repair solutions

Display of service hotline number on the product packaging and instructions demonstrate after-sale guarantee and brand strength

SERVICES PROVIDED

Services Provided

Basic services

Call centre

① Open 800 telephone hotline and establish the calling system ② Open voicemail, create voicemail receiving and processing system ③ Create client file and establish operation database ④ Product and accessories information input

① Irrelevant calls and automated voice calls are not charged, only valid service hours will be counted ② 80% of calls are answered within 20 seconds ③ If the calls are not picked up for 120 seconds, it will be automatically transferred to the voice mail box ④ Product introduction, warranty policy, FAQs will be entered into system in advance, and telephone operators will answer customer questions accordingly

LANGUAGES COVERED

languages covered

other European languages

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SERVICE PROCESS
Service Procedure

Sign agreement

Provide product information, manuals, FAQs

Open hotline and voice mailbox

Establish operation database

Export monthly billing details

Reconcile and pay monthly fees

Note: Product information includes specifications, user manuals, test procedures and requirements, videos of unpacking, testing, refurbishment, repair, packaging , etc.

More inquiries

Q：Q: When a consumer calls, how does the operator determine whether the product is good or defective？

Q：If there is a quality problem with the product, what will happen if the consumer wants to exchange or return the product?

Q：Is there a charge for every call answered?

A：Determine according to the product introduction, warranty policy, FAQ and other information provided in the early stage.

A：After verification, return and exchange can be arranged according to the agreement. However,inventory should be guaranteed. So Teknihall warehouse and after-sales service should be used along with call center services.

A：No. Irrelevant calls and automated voicemails are not charged.

QUESTIONS
Frequently Asked Questions

Office Address

About Us

Hotline

4000-390-358

About Pangoo teknihall

About Pangoo teknihall Group

German Subsidiary

Belgian Subsidiary

Poland Subsidiary

News&Media

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China HQ：228, Bld 9, Pangoo cross-border e-commerce cluster, Baoan, Shenzhen

German Subsidiary：Levi-Strauss-Allee , 63150, Heusenstamm, Germany

Belgium Sudsidiary：Brusselstraat 2321, Meer, Belgium

Poland Subsidiary：Gate 62/63, Graniczna 8C, 54-610, Wrocław, Poland

Links: Pangoo Group、Window of China、Shenzhen Cross-border E-commerce Association、Shenzhen E-commerce Association

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